Support

Frequently asked questions

Everything we’re asked most often, in plain words. Need something specific? Open a Telegram thread.

What exactly does Escrowlyst do?[ + ]

We act as a neutral middleman for digital deals. The buyer deposits cryptocurrency into our escrow vault, the seller delivers the agreed asset or service, and once the buyer confirms delivery we release the funds — minus a small middleman fee. Every conversation and confirmation happens inside a single Telegram thread with our team.

Why is the entire process run on Telegram?[ + ]

Telegram gives us identity continuity, encrypted history, and instant communication between all three parties. It is faster than email, more auditable than a one-off chat, and meets buyers and sellers where they already trade. Start any deal at https://t.me/escrowlyst.

Which cryptocurrencies do you accept?[ + ]

We support major networks including Bitcoin, Ethereum, USDT (TRC-20 and ERC-20), USDC, BNB and a curated list of stablecoins. The exact deposit address is generated per deal so funds are never co-mingled.

How much does Escrowlyst cost?[ + ]

A flat 2.5% middleman fee per transaction, with no hidden costs. The fee is strictly non-refundable and non-negotiable — it covers vault custody, verification work, and dispute handling regardless of the deal’s outcome.

What happens if a deal fails or is aborted?[ + ]

If delivery does not happen or the deal collapses, the buyer is refunded the deposited amount minus the non-refundable middleman fee. We document the failure reason in your Telegram thread so both parties have a clear record.

How are disputes resolved?[ + ]

Either party can request a dispute review inside the Telegram thread. A dedicated dispute officer reviews the agreed terms, the delivered evidence, and the on-chain trail, then issues a binding outcome. Most disputes close in under 24 hours.

How long does a typical transaction take?[ + ]

Setup takes minutes. Settlement depends on the asset — a domain push or license key usually completes within hours, while custom marketing work follows whatever timeline the parties agreed on. Median end-to-end time is about 4 hours and 12 minutes.

Is my deposit really safe?[ + ]

Yes. Funds are held in multi-signature wallets with the majority kept in cold storage. Each deal is isolated in its own vault entry, and no single team member can move funds unilaterally.

Do you mediate physical goods?[ + ]

No. Escrowlyst specialises exclusively in digital goods and services — domains, software, accounts, marketing services, digital art, code, and similar assets that can be verified electronically.

What is strictly prohibited on Escrowlyst?[ + ]

We exclusively facilitate transactions for legally permissible offerings. Anything illegal in the buyer’s or seller’s jurisdiction, stolen credentials, fraudulent services, weapons, narcotics, CSAM, or violations of platform terms is refused outright and reported where required.

Do I need to KYC?[ + ]

Small deals can proceed with a verified Telegram identity. Larger transactions and any flagged deal trigger a lightweight KYC review — government ID and a selfie — handled privately with our compliance team.

How do I start a transaction right now?[ + ]

Open Telegram and message https://t.me/escrowlyst. Share the deal terms, the asset, the price and the counterparty’s Telegram handle. We’ll spin up a private vault thread and walk both sides through deposit and delivery.

Still curious? Our team is one message away.

Start escrow transaction